Privacy Commitment:

Gourmet2Go has created this privacy statement to demonstrate our commitment to your privacy. The following discloses the information gathering sequence in use by Gourmet2Go. This site may contain links to third party sites for the convenience of our customers. Gourmet2Go is not responsible for the privacy or the content of these web sites.

Collecting your personal information:

At Gourmet2Go , it is our concern to protect customer information and to provide a safe and secure on-line ordering system. Our on-line ordering system is used to gather information about our customers, enabling us to provide a complete on-line ordering service. No information will be collected by browsing our web site. Once you have registered on our web site your personal details will be stored in our database so we can make your on-line purchasing easier in the future, or to provide you with prompt assistance if you should call our office for support. Our web server uses cookies if the customer’s browser permits this. The cookie is only used for one shopping session, it is not used for collecting individual details.

Use and secure your personal Information:

We collect your contact information (name, address, e-mail address, and phone numbers) and optionally financial information (credit card details), to process your order. This information will be kept confidential and at no time will this information be traded, swapped, exchanged or sold to any other party or company. Gourmet2Go will not use this information for any other purpose than to complete a customer's order, or to communicate with the customer to discuss associated problems or delays concerning their order(s). We may share this information and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card. All customer information is kept on a secure server and protected by firewall security systems. Customers can access and update their details by logging into the Gourmet2Go website. Both a username (usually your email address) and a password of your choice are required to log into our website. Passwords are stored on our server using one-way encryption technology. A forgotten password can not be retrieved in its original form. A new password must be re-issued each time the customers requests a password. Customers can have the re-issued new password sent to them by submitting the correct E-mail address.

Credit Card Information:

Your credit card details are only used to process payment for your order. The processing is carried out offline (not through an online payment gateway) through a separate, dedicated line to our bank. Only authorised personnel at Gourmet2Go have access to your card information. Gourmet2Go will at no time disclose this information to any third party other than our bank. The customer gives us their authority to use these details for payment of their orders by submitting said details through our website. All credit card details are encrypted during on-line data transfer using Secure Sockets Layer (SSL) technology. Credit card details are only stored on our database servers until your order has been dispatched. After this the system automatically erases your credit card details from our server.   This is why customers must submit their credit card details each time they place an order. Gourmet2Go takes credit card fraud seriously. In order to combat use of fraudulent credit card information, and to ensure the security of your transaction, your IP address will always be logged.

E-mail Address:

Gourmet2Go will only use your E-mail address to communicate with you about the status, cost and shipping details, or any other changes required about your order.By default we will also use your email address to communicate to you about special offers and other relevant news.  If you do not wish to receive these communications, simply send an email to optout@gourmet2go.net.au at anytime, or every email we send you will have an 'opt-out', or unsubscribe link wich you can also use to let us know to stop sending you these types of emails.

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